Terms of service
Welcome to our website. When you browse and use the ReLi website at www.reli.no, you are agreeing to comply with and be bound by the following terms and conditions of use. ReLi reserves the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website https://www.reli.no/
Children under 18 years old, but at least 16 years of age, may use the Services under the supervision of parents or legal guardians who agree to be bound by these Terms on their behalf, but such children may not rent or purchase Products via the Services. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 16 to 18, you are fully responsible for his or her use of the Services and the rental or purchase of any Products, including all legal liability she or he may incur.
To learn more about our privacy practices, please read our Privacy Policy.
DEFINITIONS
ReLi means ReLi AS (Org nr 925 894 877), and any person acting on behalf of and with the authority of ReLi AS.
ReLi Platform and Services means the website www.reli.no.
Our services means the ReLi Platform and Services and content provided through the ReLi platform including ReLi’s fashion rental services.
User refers to both Members and Visitors such as customers, you or your, client, buyer, and any person about to use ReLi’s services but is not registered as a member yet.
Content refers to any photos, text, audio,video clips, or any other information posted to the ReLi Services.
Fit Guarantee. Under ReLi’s 100% Fit Guarantee the User is entitled to select a new item, should the item not fit. In order to claim the Fit Guarantee, the User must contact us via our email (support@reli.no) within 24 hours of the Rental Commencement Date to confirm the item does not fit. The Item needs to be unworn and returned to ReLi within twenty-four (24) hours. Read more in ReLi’s Refund Policy. Once the Item is received back to ReLi, the User can book a replacement item through the website.
Apparel. This means all Apparel such as dresses, outwear and suits supplied on hire by ReLi to the User. The Apparel shall be as described on any invoices or other documentation provided by ReLi to the User.
Rental Period. ReLi Services rental period is 4-8 days or Monthly Subscription. User booking the items is measured from the date the User is due to start as booked on the ReLi Services to the day the item must be posted back by the User as stated on ReLi website. When a Monthly Subscription with ReLi, as long as the User is paying the required monthly fee of the membership cost, the User can keep the items rented. When canceling the subscription or failing to pay the subscription, the User is to return the items rented at the end of their month or immediately.
Rental Prices. This refers to the cost of the hire of the item as agreed between ReLi and the User, or the cost of the second hand item sold from ReLi to the User (Pre-Loved Sale).
Rental Return Due Date. This means the date the item is expected to be back at ReLi’s warehouse. Period calculated to be within 1 to 5 business days from the end of rental period, depending on the user’s location.
JURISDICTION AND LAW
The contract between us and our clients shall be regulated by Norwegian law and litigation with regards to the contract shall be resolved in accordance with Norwegian procedural rules.
ACCEPTANCE
Any information or instruction we received from our client who hires our Apparel or the client’s acceptance of Apparel supplied on hire by ReLi shall constitute acceptance of the terms and conditions contained herein.
In a situation where we have more than one client that has entered into this agreement, the clients shall be jointly and severally liable for all payment of the Price.
Terms and conditions become irrevocable once clients have accepted it and can only be changed or amended by ReLi.
Clients should give us not less than fourteen (14) days before written notice of any proposed change in clients details (including, not limited to, changes in the client’s address, phone number, or business practice). Clients shall be responsible for any loss incurred by ReLi as a result of the client’s failure to follow and comply with this clause.
Our terms and conditions are the only basis for supplying ReLi’s Apparel to clients with the exclusion of anything to the contrary in the terms of clients orders notwithstanding that any such order is made on terms that purport to override these terms and conditions of rental.
PRICE AND PAYMENT
ReLi AS, Kirkegata 13, 4006 Stavanger, Norway, support@reli.no, +47 944 55 455, Org nr 925 894 877, is offering the rental service and second hand sale (ReLi/Seller).
Buyer (also known as User/Client) is the person who places an order offered by ReLi (rental service or second hand sale).
All apparel delivered to our clients will be at the current Price of ReLi as at the date of Apparel delivery, according to ReLi’s current Price list on our website.
The price for the Goods or Service stated on the website is the final price the buyer is to pay for the product or service. This price includes additional costs/fees. Additional cost of the product or service not informed prior to purchase, is the buyer not responsible for. This excludes (for rental products, not final sale of second hand products): 1) late return, 2) no return, 3) damaged/stolen/lost goods/returns. See more at “Rental Period and Late Fees” and “Insurance/Risk”.
We own the right to change prices in accordance with the client's variation on order requirements.
Clients may be required to make a deposit at our sole discretion.
We make a bond using our discretion. However, this bond is refundable upon the return of the Apparel in a condition acceptable to ReLi.
At ReLi’s sole discretion:
- Payment shall be made before delivery of clients order
- Payment for approved Users shall be made by installment in accordance with our payment plan.
If the buyer uses credit card or debit card when paying for the goods or services, ReLi can reserve the payment of the ordered goods or services, when the buyer has placed the order.
When paying with an invoice for a good or services, the invoice will be forwarded to the buyer, when the goods or services are shipped. Payment made by the client shall be due within a period of fourteen (14) days.
Buyers younger than 18 years old are not allowed to order goods or services with invoice as a payment.
We accept payment via credit cards (Visa cards, Mastercard) or Vipps. Please note we will not accept Cash payments.
Payment made by the client shall be due within a period of fourteen (14) days once ReLi has issued an invoice for payment for any reason.
Until payment has been honored, cleared or recognized, receipt issued by us of any form of payment other than cash shall not be deemed as payment.
GST and other taxes and duties that may be applicable shall be added to the Price except when they are expressly included in our Prices.
All prices on our website are denominated in Norwegian Krone.
RENTAL PERIOD AND LATE FEES
Upon signing the courier’s delivery receipt by our client or by a third party appointed by the client OR receiving a delivery note from a third party appointed by ReLi OR receiving a note of delivery directly from ReLi, that marks the beginning of the rental period.
In situations when client fails to return Apparel on the due date, ReLi is entitled to charge extra rental fees until the Apparel is returned to us and client expressly gives us the authority to deduct such additional rental fees from the client’s credit card which was provided at the time of placement of client’s order. Such additional charges shall be fixed at 250 NOK (Norwegian Kroner) for each day overdue.
Public holidays and Sunday are excluded when counting overdue days because the post office will be closed.
If a client pays ReLi an amount that is equal to 150% of the retail purchase value in the late fees, and if the client still has the Apparel in their possession, the client is entitled to keep the item.
If the User has not returned the rental item(s) within 15 days after the return date, ReLi will consider the rental item(s) as non-returned and will charge the User’s credit card 150% of the purchased retail value.
APPAREL DELIVERY
At our sole discretion delivery of client Apparel shall be deemed to have taken place when the Apparel is delivered to the client's nominated delivery address and the client (or a third party appointed by ReLi) has signed the delivery receipt OR the client has received a delivery receipt.
We will use the fastest means possible to ensure that clients' orders get to them. Our shipping fees range between 50 kr-1000 kr. The fee includes the delivery to the client, and the return back to ReLi (in reusable bags). The delivery fee only applies to full booking. ¡
Our standard delivery method is Helthjem. Helthjem is guaranteed next day delivery or 1 to 5 working days within their network. If the client’s location is outside of the Helthjem network, it will take more than one business day and ReLi has no control over this.
1-5 days from shipment to delivery is an estimate made by ReLis courrier Helthjem, and as an estimate, the goods or services may arrive at a later date.
ReLi is shipping the goods or services the same day or the day after booking from the client. However, Helthjem is not always accepting shipments on Saturdays and Sundays. No deliveries are made on Sundays or public holidays.
Pick up is also available for Users in the Rogaland and Oslo area. At its sole discretion, ReLi may change these pick up times. Pick up is available during Showroom opening hours 11am - 6pm Monday to Friday, or 11am - 4pm on Saturdays in Oslo (Parkveien 25, 0350 Oslo). Pick up is available between 12am - 6pm Wednesday to Friday, or 10am - 3pm on Saturdays in Stavanger (Kirkegata 13, 4006 Stavanger). Generally, pick up may not be available on public holidays and Sundays.
The client shall make all arrangements necessary to take delivery of the Apparel whenever tendered for delivery. In a situation when a client is unable to take delivery of the clothing at the designated address and for any reason ReLi is required to redeliver the Apparel then ReLi shall be entitled to charge a reasonable fee for the redelivery.
Delivery date given by ReLi to the client is only an estimate. The client must still accept delivery of the Apparel even if late and ReLi is not liable for any loss or damages incurred by clients as a result of the delivery being late.
The products offered by ReLi to the client are clothing. The service offered is rental of the clothing. When renting clothing from ReLi the product will be shipped the same day or the following day (excluding Helthjem closing hours), and the product/service will be available to the client once arrived at the address supplied by the client when booking.
INSURANCE/RISK
The risk for all Apparel is passed to the client upon rental but the property belongs to ReLi.
The full responsibility for the safekeeping of the Apparel is upon the Client.
ReLi will cover for the minor damage and staining, however if the damage is impossible to fix, ReLi will ask the client to pay the cost for the damages/staining.
In case when the Apparel gets lost, stolen or damaged beyond repair, the Client will be liable to pay for replacement of the item whether or such loss, theft or damages is attributable to any negligence, failure, or omission of the User. In assessing the replaceable value, ReLi will take into consideration the condition of the item and the rental fee that the client has already made.
All items shipped with third party Helthjem are insured up to the value of 10,000 NOK (ten thousand Norwegian kroner) when an Item is lost or damaged in transit of Helthjem.
We own the right to ask for proof of identity to prevent the potential use of fraudulent credit cards (or other payment types) for orders we deem of high value. Also, orders that have three or more items may be subject to this request. If fraudulent activity is suspected, ReLi will follow internal verification methods to ensure that the order is valid. In situations when we cannot confirm this, the order may be canceled. If this is the case, the customer will be notified by email.
TITLE TO CLOTHING RENTED
ReLi is the owner of the Apparel and it will at all times remain our absolute property.
When the client fails to return the Apparel to us, ReLi or our agent may (as the invitee of the user) enter upon and into land and primes owned, occupied or used by the Clients or any premises where the apparel is situated and take possession of the Apparel.
DEFECTS
Clients are expected to inspect every order received and shall within a period of four (4) hours of receipt of the order or within responsible time notify ReLi (recommended by email) of any alleged defect, shortage in quantity, damage, failure to comply with what was ordered.
COMPLAINTS
When the Buyer receives a product with a fault, the Buyer is responsible for contacting ReLi with a complaint within reasonable time (for buyer to discover any issues with the product that requires a complaint from the buyer) of receiving the products, excluding weekends and holidays.
Complains should be written.
Buyer may request the product with a fault to be repaired (repair of fault), or replacement with a similar product. ReLi may refuse the request if the request is 1) impossible to complete, or 2) is requested for unreasonable expenses. The repair or replacement made by ReLi should be completed within reasonable time.
If the product is not repaired or replaced, the buyer may request a discount of price.
The buyer may cancel the purchase when the product is not repaired or replaced, as long as the fault is not immaterial. When parties agree to cancel the purchase, the item(s) must be returned immediately and a refund will be issued.
SOLVING CONFLICTS
Complaints are addressed to the seller within a reasonable time, cf. section 9 and 10. The Parties shall endeavor to resolve any disputes amicably. If this does not succeed, the Buyer can contact the Consumer Authority for mediation. The Consumer Authority is available on telephone 23 400 600 or https://www.forbrukertilsynet.no/.
When the conciliation board or jurisdiction mediation are required, the closest facility to ReLi AS is to be used, which is Stavanger Politistasjon (Lagårdsveien 6, 4010 Stavanger, Norway).