Privacy policy

ReLi privacy policy is for our client’s personal information in relation to our client’s use of and access to the ReLi AS service. 

CLIENT’S PERSONAL INFORMATION (CPI)

ReLi is committed to keeping  the privacy of our clients intact, secured and protected. 

The following  policy is subject to change with.. ReLi encourages their clients to frequent our website so that they are aware of any possible changes. 

CPI REQUESTED BY ReLi

ReLi may ask their clients to provide the following personal data (if need be): 

  • Personal data and identity including name, gender, date of birth, personal id number, identity documents (e.g., driving license and passport).
  • Contact data, such as current address, postal code, billing address, delivery address, email address and contact numbers.
  • Payment method details, such as credit card or bank account details used to process your payments for your orders. (Please note we do not store or process your card details ourselves made via our website or Vipps. Our payment processors receive this information directly and it is not generally available to us, except the last four digits of your credit card).
  • Transaction history as in details about rental transactions you have made using the ReLi Services.

Photos, height and fit details are optional information that Clients can decide to provide for a better experience using our Services. 

PERSONAL INFORMATION KEPT BY ReLi

ReLi keeps personal information about  clients, potential clients, client’s representatives or any individual that is in contact with suppliers, potential suppliers and their representatives.

ReLi CPI COLLECTING METHOD

Our main goal to collect  client’s personal information is to help ReLi to serve them in the best possible way. We also collect information from clients when it is required by law. 

We collect CPI when we provide services to clients and: 

  • when clients do business with us (either renting or purchasing our products or using our services) 
  • when clients use or buy products or services from ReLi
  • when clients provide us or they offer to supply any goods or services to ReLi
  • when clients fill forms, disclosure of information via phone with email, or business card
  • when clients need information about ReLi, their product or services 
  • during client feedbacks 

ReLi may also collect personal information from third parties such as client’s publicly available sources of information or from related companies and businesses associated with ReLi. However, this will be the last resort when it is impossible to collect the information directly from our clients or when we are permitted to do so by our clients.

In relation to client’s sensitive information, we will ask for client consent before collection in exception of those cases where the law allows us to collect it without client’s consent. If a client chooses not to provide us with their personal information, ReLi may not be able to meet clients’ needs related to information, products or services, or to effectively conduct our relationship with clients.

CPI COLLECTED VIA ReLi’S WEBSITE  

ReLi and our website provider may collect client’s personal information from clients when necessary through our website www.reli.no or any other website ReLi operates. 

ReLi uses Google Analytics to assist how our clients make use of our website. By the use of cookies which are stored on the user's PC, Google Analytics generates statistical and other important information about the website. The information generated is used to create reports about the use of our Website. Google will store this information.  

 ReLi uses Click Stream Data to collect CPI such as date, time, and duration, the page accessed, the IP address of your personal computer and any other information when clients visit our website either to read, browse or to download information. This information is used for purposes including statistical, reporting and website administration, maintenance and improvement purposes.

 ReLi uses cookies on their website, with the purpose of keeping track of our client’s recent shopping cart, last purchases and to deliver content specific to client’s interests and preferences. We also monitor web traffic, as the time of visit, pages visited and some system information about the type of computer being used. We use this information to enhance the content and services offered on ReLi’s website.

Clients can decide to accept or decline all cookies or even notify them when a cook is sent. However if a client rejects specific cookies sent to them from our sites or linked sites, then they may not be able to gain access to all of the content and facilities in those websites.

ReLi uses Web Beacons, images that originate from a third party that helps to track visitor activities. We at ReLi use web beacons to track the visiting patterns of individuals accessing our Website. 

SOCIAL MEDIA AS THIRD-PARTY CONTENT

Some of the content on our website may include apps made available by third parties such as social media buttons or links that may allow clients to share their content or link ReLi’s website through third-party platforms. clients using the third-party applications may facilitate collection by those third parties. Clients should note that ReLi is not in charge of the technical operations of these applications or the collection and use practices of the relevant third parties. Client is being advised to please visit the privacy policies practices of these third party websites. 

ReLi’S USE OF CPI

ReLi may use CPI collected about clients solely for our business functions and activities, in order to smoothly run our business effectively and efficiently and to make our product and service to be of great benefit to our clients. 

CPI collected is for the purpose of:

  • client identification and communication 
  • processing and meeting clients orders
  • helping us provide clients with the best possible information they need per time
  • collecting and processing clients payments
  • assisting us to manage and improve our product and services to clients
  • giving clients a unique and customized experience on our website
  • promoting and marketing our product and services
  • protecting our clients from fraud 
  • assisting us to manage our business effectively
  • providing security and safety of employees and onsite visitors 
  • processing any job application submitted to us
  • assisting in responding to any queries and complaint clients may have 
  • complying with our statutory and legal obligations.

ReLi reserves the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the website or to retain the content of any user session.

Clients consent to us using your Personal Information in the above ways and as set out in this Privacy Policy.

​POSSIBLE SITUATION(S) FOR CPI DISCLOSURE

ReLi might reveal or allow access to CPI to a third party in relation to the use of CPI by ReLi listed above. Due to the client relationship with ReLi, we may release CPI to our company related entities to third parties that provide products and services to us or through us, or to other third parties (such as your referee(s) in connection with a job application people have submitted).

Also, we may release CPI to 

  • our other business units or department
  • clients appointed representatives
  • other organizations or persons who assist ReLi in providing products and services to clients
  • professional service providers and advisors who perform functions on our behalf, such as lawyers
  • debt collecting agencies
  • government, regulatory authorities and other organizations as required or authorized by law

Our company may also release CPI to our website host or our software application provider in certain limited situations like when there is a technical problem in our website. 

We may also collect, use and release CPI for other purposes not listed in this Privacy Policy. In such cases, we will take reasonable precautionary steps to ensure it is made known to our clients at the time we collect or use CPI.

ReLi MARKETING

Clients consent will be required to use their CPI for sending them information such as special offers and promotional material about ReLi. Clients may also consent to sending them such information via direct mail, email, SMS, DM and MMS messages.

Clients can decline receiving messages from us if they wish so by clicking on the “Unsubscribe” button on direct marketing emails, or by contacting us using our various contact mediums. 

​ReLi CPI SAVING AND SECURITY 

ReLi is committed to keep our client’s Personal Information secured. We use safeguards and procedural methods to protect consumers information collected from clients via our website or held in ReLi’s computer.

We will destroy or de-identify any CPI we deem no longer needed by us.

CLIENT ACCESS AND UPDATE OF PERSONAL INFORMATION

Clients are generally entitled to gain access to their Personal Information that we hold about them. When clients ask for access to their Personal Information, ReLi will give them full access to the information. If there is any denial from us, we will give clients reasonable reasons. 

Our clients can access and correct some of their Personal Information via our website by logging into their account and updating or editing their profile at any time, or a request for access can be made by contacting us in any of the ways specified. 

We will ensure that the CPI we collect and use is correct, accurate, complete and up-to-date. It is expected for clients to provide us with true, accurate, complete information about themselves as requested, and properly update their information from time to time so it remains true and complete. 

DEALING WITH COMPLAINTS ABOUT PRIVACY

Clients are free to contact our customer care if they feel ReLi has not respected their privacy or that ReLi have not been consistent with this Privacy Policy. We will scrutinize client’s queries and privacy complaints within a reasonable period of time depending on the complexity of the complaint. 

CLIENT GENERATED CONTENT 

All the content and information our Client submits to us such as images, data, text, files, links, software, chat, communication. Other materials including but not limited to photos and reviews relating to your use of the Services - you grant ReLi a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content and information that you submit may be used at ReLi’s sole discretion. We reserve the right to change, condense or delete any content on our website that ReLi deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms.

ReLi does not guarantee that you will have any recourse through ReLi to edit or delete any content you have submitted. Ratings, reviews and written comments are generally moderated and published within two to four business days. However, ReLi reserves the right to remove or to refuse to post any submission for any reason. None of the content that you submit shall be subject to any obligation of confidence on the part of ReLi, its agents, subsidiaries, members, partners or third-party service providers and.

When you submitting any content to ReLi, you represent and warrant that you are the sole author and owner of the intellectual property rights thereto, all "moral rights" that you may have in such content have been voluntarily waived by you, content that you post is accurate  and use of the content you supply does not violate these Terms and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content that 1) is known by you to be false, inaccurate or misleading, infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; 2) violates any law, statute, ordinance or regulation including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising. Or that is considered to be defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation.

For which you were compensated or granted any consideration by any third party, which includes any information that references other websites, addresses, email addresses, contact information or phone numbers. This contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to insure and hold ReLi’s directors, agents, subsidiaries, third-party service providers, harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

PRIVACY POLICY UPDATE

ReLi will review and update this policy from time to time, by considering new laws, regulations, practices and technology. All CPI held by ReLi will be used and controlled by our most recent Privacy Policy that is posted in our website www.reli.no. Any changes to this Privacy Policy may be communicated to you by updating this page on our website. Clients are encouraged to check this page often for any changes.  

If you have a question, problem, complaint or want to contact us about our use of your Personal Information or this Privacy Policy, please feel free to contact us via our customer service team in any of the following medium:

Email: support@reli.no

Mailing Address: ReLi AS, Kirkegata 13, 4006 Stavanger, Norway

Tel: +47 944 55 455