Shipping usually takes between 3-5 business days, depending on where in the country you live.

However, you may pick up your order directly from our showrooms in Oslo or Stavanger. If item is available in your nearest location, you may use "same day pick-up".

Even though you have not pre-booked online, we also recommend visiting our showrooms during opening hours. You may then try on your dream dress and bring it home the same day.

All memberships include shipping costs, so you won’t be charged extra for that.

For One-Time Rentals shipping rates can vary depending on your region and are calculated at checkout, ranging from 0-250NOK for regular and 1000NOK for express. 

If selecting to pick up your order (at Checkout) directly from our Showroom (Oslo or Stavanger) you will not be charged for shipment.

Here are the full details of our
Shipping Policy.

Yes, we do! Delivery location (doorstep or pick-up) may vary depending on your address and Helt Hjem.

Although our rentals are reserved for deliveries in Norway only, you may bring your rental items overseas while traveling.

We advise you to book your garment in advance so there is some margin in case there are delays with the delivery. 

For help, contact us support@reli.no. 

We offer one type of Memberships: a Monthly Subscription, and a One-Time Rental. You can choose which type suits you best. 

You can read more about our Memberships here.

You can cancel your subscription with 30 days notice. Send us an email to support@reli.no and let us know if you would like to pause or cancel your membership.

You can also pause your membership for 1-2 months without extra cost. Contact us and we will assist you.

You will receive your unique code in your email. Use the code when checking out and placing your order, after selecting the items you want to rent.

If you can’t find the code, check your spam folder, and if it’s not there, contact us by chat on the website or email support@reli.no.

At ReLi 'you can rely on us' - mistakes can happen or sometimes you change your mind. We are more than happy to update your order before it has been dispatched.​

Please email us at support@reli.no with your order number, details, and what you would like to change. We are always here to help and we will happily fix this for you.

​Notify the ReLi team as soon as you realize, as we are not able to change the order after the order has been dispatched.

Yes! All the cost of cleaning (and simple repair) is included in one time rental and subscription.

You should not. We take the utmost care of every single item and cleaning is included when you are renting from us. So do not you worry, we got it covered! 

Yes, we do. All payment processing and vital customer information is quick, easy, and secure.

Yes, we offer Vipps payment for both One-Time Rental and Monthly Subscription.

We accept Visa, Mastercard, and American Express, as well as Vipps.

Yes, you can! Pop up anytime during our opening hours, or feel free to book an appointment if you wish.

Large bookings require contact by support@reli.no, other than that feel free to send us a direct message on Instagram or Facebook, or call during opening hours 944 55 455.

Of course! Come and have coffee with us. We will be your personal shopper to help you find your ideal outfit.

We have two showrooms where we welcome you to visit! One in Oslo (Parkveien 25) and one in Stavanger (Kirkegata 13).

You can get a partial refund if you have received an item that does not fit, change it for another item or size, and keep not fitting. So after receiving two items that do not fit and that have not been worn, you can ask for a partial refund that will be given as a coupon to spend on our shop. 

Read more about refunds in our Refund Policy

You are not eligible for refunds when the item has been worn, lost or damaged.

If you order online, you can ask for a refund 24 hours after you have ordered the garment given the item has not been shipped from our store.

If we do not receive the one time rental dress on the agreed date or at the end of your rental period and/or membership, you’ll be charged a sum equivalent to 250 nok per day it is delayed.

If the one time rental item has not been returned by the 15th day you will be charged 150% of the retail price, and we will consider the item stolen. The client may keep the item once the 150% of the retail price payment has been made.